FAQ
Where are your pieces made?
Pieces are designed in Sydney, Australia and manufactured in Bali, Indonesia.
How do I clean my jewellery pieces?
To clean your jewellery, we recommend this simple DIY method:
Line a plastic tub with aluminium foil shiny side up and fill it with warm water. Add two tablespoons of bicarb soda and a pinch of salt. Gently place your pieces in the tray and let them soak for a few minutes. Then, lightly scrub with a soft toothbrush. Rinse and dry thoroughly with a soft cloth.
Please note: It’s completely normal for 925 sterling silver to darken over time and develop small scratches with wear. This darkening is caused by a natural chemical reaction between the silver and sulfur-containing compounds in the air. It doesn’t mean your piece is damaged, just in need of a little refresh!
Ps. To help keep your jewellery looking its best, store each piece in a jewellery box or soft pouch when not in use. Keeping your jewellery dry and away from moisture, perfumes, and direct sunlight will help minimise tarnishing and preserve its finish.
How do I clean and look after my kate bag?
To help protect the leather, we recommend applying a leather water and stain protector before first use and reapplying as needed. Wipe clean with a soft, dry or slightly damp cloth and avoid excessive moisture, oils, perfumes, and prolonged exposure to direct sunlight.
When not in use, store your bag in its dust bag and lightly stuff it with tissue paper to help maintain its shape.
How do I clean and look after my lambskin suede bag?
Lambskin suede is a delicate material and should be handled with extra care. To keep your bag looking its best, gently brush the surface with a soft suede brush to remove dust. For small marks, use a clean suede eraser or a dry, lint-free cloth. Avoid water and liquid cleaners, as they can stain or damage the leather. Always keep your bag away from rain, oils, cosmetics, and prolonged sunlight.
When not in use, store your bag in a breathable dust bag, lightly stuffed with tissue to help maintain its shape. If your bag becomes heavily soiled or stained, we recommend taking it to a professional leather or suede specialist for cleaning rather than attempting to treat it at home.
What do I do if my order is delayed/missing?
All shipments are made through Australia Post. Unfortunately, after we have shipped your order, we are unable to control the delivery times or find missing orders. Please contact Australia Post directly, as they will be able to assist further.
Do you offer returns or refunds?
Unfortunately, we cannot offer refunds. If you have any questions regarding this however, please email sofia@bysofiamort.com.au and we will try to assist as best as possible.